Senior TPE [T500-20200]

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About Delta Tech Hub:

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.


Responsibilities:

  • Collaborate cross-functionally with business and other IT teams across Delta.
  • Champion development and integration standards, best practices, and their related deliverables
  • Deliver features using Salesforce configuration that can be maintained by the business into the future and are scalable to future use cases
  • Design, configure, and deploy changes to permissions, roles, and other standard Salesforce metadata (objects, Lightning pages, apps, flows) as required
  • Work closely with the Salesforce Process Architect and related IT teams Advisory Developers to ensure designs adhere to Salesforce best practices and are built for scalability.
  • Support business product owners in story development to ensure requirements on technical stories are appropriately detailed in a meaningful way for work to be done
  • Participate in the creation of documentation to ensure that no component or process is a closed system.
  • Optimize and improve existing Salesforce implementations so that every team is achieving the maximum benefit from their investment in Salesforce.
  • Work to continually understand the new features added to Salesforce’s products and aid the business in regression testing as needed to avoid disruption from any Salesforce-side upgrade.
  • Act with urgency and a sense of ownership in the broader scheme of Delta’s success
  • Support off-hours problems when they arise.


What you need to succeed (minimum qualifications):

  • Bachelor’s degree in information systems, Computer Science or related field
  • 3 years of enterprise experience developing Salesforce.com products
  • A strong desire to maximize native Salesforce functions and to adopt scalability as a core design principle in all projects
  • Experience in Service cloud- Must implementation
  • Understanding of object-based model, governor limits in Salesforce
  • Experience in working with async and sync processes
  • Proficient in advance admin features - Example: flows, Dynamic forms
  • Good understanding and hands on experience - Object oriented programming, advanced use of service cloud and Messaging in App on Web with Einstein bots
  • Works well with individuals at all levels of Salesforce experience
  • Deep familiarity with how to troubleshoot integrations- GTH in the UI and when to lean on developers’ support
  • Understand how to get to the root cause of user issues within Salesforce
  • Robust experience in Service Cloud features in an operationally critical context
  • Embraces diverse people, thinking and styles
  • Consistently makes safety and security, of self and others, the priority
  • Live chat/Msg Experience- Must
  • Flow-Must (Detailed exp, no lightning Flow)
  • Troubleshooting understanding (User support)- Good to have


Preferred Qualifications:

  • Exposure to diverse lines of business using Salesforce in different ways
  • Able to clearly articulate the pros and cons of why you would use a particular method to achieve a solution
  • Unafraid to offer suggestions if there may be a more efficient way to do something

ID: DELJT13

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