Customer Service(Work from Home) - Mandarin(US Working Hours)

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Job Description

  • Provide quick, accurate, and friendly service to customers via phone, email, or chat
  • Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
  • Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed
  • Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics
  • Represent Client platform and tools to customers, educating them to navigate and self-serve where possible
  • Build lasting relationships with customers, and other team members
  • Be reliable, be on time and come in as scheduled

Job Type: Full-time

Pay: RM4,500.00 - RM5,500.00 per month

Schedule:

  • Night shift

Application Question(s):

  • Are you able to work in US working hours(10pm to 7am)?
  • Are you able to join the company on 23rd July 2025?

Language:

  • Mandarin (Required)

Work Location: Remote

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