HR Services Resolution Expediter (Remote)

Req148462

Position Purpose

The associate in this position takes inbound communication from both internal and external customers via telephone, chat, letters, e-mail, and/or social networks. Provides excellent customer service via active listening and professional communication. Identifies, categorizes and resolves root causes of customer issues including complex and/or time-sensitive human resources escalations. Provides reach back support and guidance to associates to enhance customer service. Identifies problems that he/she cannot resolve and escalates them to appropriate department within the HR enterprise. Takes ownership of customer issues and provides complete end to end issue resolution, including providing explanation to the customer, by utilizing resources available.

Key Responsibilities
  • 80% Customer interaction including inbound customer concerns, outbound customer follow-up and issue resolution.
  • 20% Customer issue resolution including follow-up to internal and external resources. Other activities as assigned by leadership.

Direct Manager/Direct Reports
  • Supervisor HR Services
  • No direct responsibility for supervising others.

Travel Requirements
  • Typically requires overnight travel less than 10% of the time.

Physical Requirements
  • Most of the time is spent sitting in a comfortable position and there is a frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Preferred Qualifications
  • HR Certification (aPHR, PHR, SHRM-CP) preferred, not required
  • Proficient in Salesforce, Workday, Dimensions, and Outlook and navigation of common web applications
  • Customer Service Experience to include high priority escalations
  • Human Resources Experience
  • Technical aptitude for troubleshooting
  • Ability to partner with internal and external business partners

Minimum Education
  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education
  • No additional education

Minimum Years Of Work Experience
  • 2

Preferred Years Of Work Experience
  • No additional years of experience

Minimum Leadership Experience
  • None

Preferred Leadership Experience
  • None

Certifications
  • None

Competencies
  • Negotiating/Influencing skills
  • Excellent verbal and written skills
  • Attention to quality and detail
  • Microsoft Windows/Office proficient
  • Proficient typing/keyboarding skills
  • Multi-tasking capability/Time and Case Management skills
Live Chat Support, $50/hr, Remote, Night Shift, No Degree Live Chat Support, $40/hr, Weekend, Remote, No Degree Virtual Assistant, Remote, $45/hr, Evening, No Experience Remote Phone Job, $45/hr, Part-Time, No Degree Required Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Virtual Assistant, $50/hr, Weekend, No Degree, Remote Remote Phone Job, $40/hr, Night Shift, College Student Friendly Virtual Assistant, $42/hr, Evening, Remote, College Student Remote Phone Job, $40/hr, Part-Time, College Student Friendly Remote Data Entry, $40/hr, College Student Friendly, Part-Time Remote Phone Job, $42/hr, Part-Time, No Experience Required Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Live Chat, $50/hr, College Student, No Experience Data Entry, $45/hr, Remote, Night Shift, College Student Job Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Remote Data Entry, $42/hr, Evening/Night Job, No Experience Remote Customer Support, $45/hr, No Degree, Evening Job Remote Customer Support, $40/hr, No Degree, Evening Job Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Data Entry, $45/hr, Remote, Evening, No Experience Required Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, $50/hr, Weekend, No Degree, Remote Live Chat Support, Remote, $42/hr, Night Shift, College Student Live Chat Support, $40/hr, Weekend, Remote, College Student Data Entry, $40/hr, Remote, Night Job, No Degree Live Chat Support, $35/hr, Remote, Night Shift, No Degree Live Chat Support, $40/hr, Weekend, Remote, College Student Remote Live Chat, $40/hr, Part-Time, No Degree Required Phone Support, $40/hr, Remote, No Experience, Evening Job Remote Phone Job, $42/hr, Night Shift, College Student Friendly Phone Support, Remote, $35/hr, No Experience, Night Shift Live Chat Support, $40/hr, Weekend, Remote, College Student Remote Phone Job, $40/hr, Part-Time, No Experience Required Data Entry, No Experience, $50/hr, Remote, College Student Part-Time Data Entry, $45/hr, Remote, College Student Friendly Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Customer Support, $40/hr, Remote, Part-Time, No Degree Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Phone Job, $50/hr, Remote, Part-Time, College Student Virtual Assistant, $40/hr, Weekend, College Student, Remote Live Chat Support, $45/hr, Part-Time, Remote, No Degree Phone Support, Remote, $40/hr, Evening/Night Shift Remote Data Entry, $50/hr, No Experience, Evening/Night Job Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Data Entry, $50/hr, Night Job, No Degree, Remote Customer Support, $50/hr, Night Job, Remote, No Experience Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Remote Moderator, $40/hr, College Student Friendly, Part-Time Remote Data Entry, No Experience, $40/hr, Part-Time Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Data Entry, $50/hr, Night Job, No Degree, Remote Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Customer Support, $42/hr, Remote, Evening, No Experience Weekend Data Entry, $40/hr, Remote, No Experience Virtual Assistant, $50/hr, Weekend, No Degree, Remote Remote Data Entry, $40/hr, Part-Time, No Degree Required Data Entry, $50/hr, Remote, Evening Job, College Student Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Virtual Assistant, Remote, $42/hr, Weekend, No Experience Remote Phone Support, $45/hr, Night Job, College Student Virtual Assistant, $42/hr, Evening, Remote, College Student Data Entry, $50/hr, Remote, Evening Job, College Student Part-Time Data Entry, $40/hr, Remote, College Student Friendly Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Remote Live Chat, $40/hr, Part-Time, No Degree Required Customer Support, $40/hr, Remote, Part-Time, No Degree Remote Customer Support, $42/hr, Night Job, No Experience Live Chat Support, $45/hr, Weekend, Remote, College Student
Back to blog

Related Posts