(Work from Home) English & Mandarin Customer Service Officer (Live Chat - Typing Only)

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Job Descriptions:

  • response to live chats professionally and answer customers' enquiries
  • acquire detailed knowledge and understand the operation to resolve customer issue and promote good customer experience
  • handle customer complaints, to provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
  • support other ad hoc or administrative duties as assigned related to customer service from time to time
  • ensure customer satisfaction and provide professional customer support

Requirements:

  • at least 1 year of working experience in any customer service industry, preferable in a virtual environment
  • able to work independently, customer focused, result oriented & disciplined
  • ability to multi-task, prioritize and manage time effectively
  • able to work on 24/7 rotating shifts, during weekends and public holidays
  • able to read and write in English, Mandarin, Bahasa Malaysia

Job Type: Contract
Contract length: 6 months

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

  • Professional development
  • Work from home

Work Location: Remote

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