<p style="font-family:Arial;text-align:justify;"><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;">At American Express, our culture is built on a 175-year history of innovation, shared </span><a target="_blank" rel="noopener"><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;">values</span></a><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"> and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.</span></p><p style="font-family:Arial;text-align:justify;"><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;">Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.</span></p><p style="font-family:Arial;text-align:justify;"> </p><p class="MsoNormal"><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;"><strong>How will you make an impact in this role?<o:p></o:p></strong></span></span></p><p class="MsoNormal"><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;"><strong>Role & Responsibilities:</strong><o:p></o:p></span></span></p><ul><li><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Updating cardmember account information.<o:p></o:p></span></span></li><li><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Replying by written correspondence in English or Chinese to cardmember requests.<o:p></o:p></span></span></li><li><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Review, analyze, and process account maintenance requests from cardmembers or other internal stakeholders.<o:p></o:p></span></span></li><li><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Turn each and every correspondence into a relationship-building experience.<o:p></o:p></span></span></li><li><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Maintain subject matter expertise and knowledge by proactively engaging in production service delivery<o:p></o:p></span></span></li><li><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Maintain flexibility in accordance with business requirements, specifically shift support/working hours.<o:p></o:p></span></span></li><li><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Resolving the customer enquiries end to end with an innovative and creative approach<o:p></o:p></span></span></li><li><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Handling a wide range of general and sometimes complex inquiries and problems including account balance, disputes, Membership Rewards, interest calculations<o:p></o:p></span></span></li><li><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Understand, determine and anticipate customer needs and present solutions as appropriate.<o:p></o:p></span></span></li><li><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Support changes that will be implemented out of business needs, adjustments to company policies, process.<o:p></o:p></span></span></li><li><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Team player with a desire to meet and exceed expectations.<o:p></o:p></span></span></li></ul><p class="MsoNormal"><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;"><strong><o:p> </o:p></strong></span></span></p><p class="MsoNormal"> </p><p class="MsoNormal"><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;"><strong>Preferred Skills:</strong><o:p></o:p></span></span></p><ul><li><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Excellent written and verbal communication, listening and probing skills<o:p></o:p></span></span></li><li><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Self-sufficient and self-motivated work ethic,<o:p></o:p></span></span></li><li><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Strong organizational skills and ability to work as part of a team to achieve goals<o:p></o:p></span></span></li><li><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Proven experience with negotiating/problem solving<o:p></o:p></span></span></li><li><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Ability to work within a busy and demanding team environment<o:p></o:p></span></span></li><li><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Strong interpersonal and networking skills<o:p></o:p></span></span></li><li><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Commitment to the highest level of customer service.<o:p></o:p></span></span></li><li><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Analytical and problem-solving skills<o:p></o:p></span></span></li><li><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Ability to identify and act on issues which may impact this customer experience<o:p></o:p></span></span></li><li><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Ability to manage own priorities<o:p></o:p></span></span></li><li><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Ability to maintain composure under pressure in a demanding environment<o:p></o:p></span></span></li><li><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Required languages – English. Cantonese / Mandarin will be an advantage<o:p></o:p></span></span></li><li><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Delivers to our customers and shareholders<o:p></o:p></span></span></li><li><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Works well in teams and co-operates across departments<o:p></o:p></span></span></li><li><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Builds and leverages relationships<o:p></o:p></span></span><span style="color:#153D63;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-bidi-font-family:"Times New Roman";mso-bidi-font-size:12.0pt;mso-bidi-theme-font:minor-bidi;mso-themecolor:text2;mso-themetint:230;" lang="EN-US"><o:p></o:p></span></span></li></ul> <p><span style="font-size:16px;">We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:</span></p><ul><li><span style="font-size:16px;">Competitive base salaries </span></li><li><span style="font-size:16px;">Bonus incentives </span></li><li><span style="font-size:16px;">Support for financial-well-being and retirement </span></li><li><span style="font-size:16px;">Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) </span></li><li><span style="font-size:16px;">Flexible working model with hybrid or onsite arrangements depending on role and business need </span></li><li><span style="font-size:16px;">Generous paid parental leave policies (depending on your location) </span></li><li><span style="font-size:16px;">Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) </span></li><li><span style="font-size:16px;">Free and confidential counseling support through our Healthy Minds program </span></li><li><span style="font-size:16px;">Career development and training opportunities</span></li></ul><p><span style="font-size:16px;">Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</span></p>
