<p class="MsoNormal"><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">At American Express, our culture is built on a 175-year history of innovation, shared </span></span><a target="_blank" rel="noopener noreferrer" href=" style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">values</span></span></a><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;"> and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.<o:p></o:p></span></span></p><p class="MsoNormal"><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.</span></span></p><p class="MsoNormal"><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;"><strong>How will you make an impact in this role?</strong><o:p></o:p></span></span></p><p class="MsoNormal"><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Global New Accounts Customer Care Professionals ensure an extraordinary customer experience through prompt and accurate responses to customer inquiries, value generation to increase customer loyalty, along with the responsibility of evaluating and analyzing account information. Customer Care Professionals recommend tailored solutions to customers who include relevant products, services and membership privileges.</span></span></p><p class="MsoNormal" style="background-color:white;line-height:normal;margin-bottom:9.0pt;text-align:justify;text-justify:inter-ideograph;"><span style="color:black;font-family:"Open Sans",sans-serif;font-size:12.0pt;"><span style="mso-fareast-font-family:"Times New Roman";"><strong>Role & Responsibilities:</strong></span></span><span style="color:black;font-family:"Open Sans",sans-serif;font-size:10.0pt;"><span style="mso-fareast-font-family:"Times New Roman";"><o:p></o:p></span></span></p><ul><li><p class="MsoNormal" style="background-color:white;line-height:normal;margin:0in 0in 0in .25in;"><span style="color:black;font-family:"Open Sans",sans-serif;font-size:12.0pt;"><span style="mso-fareast-font-family:"Times New Roman";">Providing an exception level of customer service through daily connection with our customers.</span></span><span style="color:black;font-family:"Open Sans",sans-serif;font-size:10.0pt;"><span style="mso-fareast-font-family:"Times New Roman";"><o:p></o:p></span></span></p></li><li><p class="MsoNormal" style="background-color:white;line-height:normal;margin:0in 0in 0in .25in;"><span style="color:black;font-family:"Open Sans",sans-serif;font-size:12.0pt;"><span style="mso-fareast-font-family:"Times New Roman";">Major role of this position is to provide high proficiency handling with customers media by completing application decision at acceptable performance standards.</span></span><span style="color:black;font-family:"Open Sans",sans-serif;font-size:10.0pt;"><span style="mso-fareast-font-family:"Times New Roman";"><o:p></o:p></span></span></p></li><li><p class="MsoNormal" style="background-color:white;line-height:normal;margin:0in 0in 0in .25in;"><span style="color:black;font-family:"Open Sans",sans-serif;font-size:12.0pt;"><span style="mso-fareast-font-family:"Times New Roman";">Multitask and efficiently navigate through multiple systems to analyze customer information during application process.</span></span><span style="color:black;font-family:"Open Sans",sans-serif;font-size:10.0pt;"><span style="mso-fareast-font-family:"Times New Roman";"><o:p></o:p></span></span></p></li><li><p class="MsoNormal" style="background-color:white;line-height:normal;margin:0in 0in 0in .25in;"><span style="color:black;font-family:"Open Sans",sans-serif;font-size:12.0pt;"><span style="mso-fareast-font-family:"Times New Roman";">Handling customer queries received via phone call, email correspondence received by fax or post.</span></span><span style="color:black;font-family:"Open Sans",sans-serif;font-size:10.0pt;"><span style="mso-fareast-font-family:"Times New Roman";"><o:p></o:p></span></span></p></li><li><p class="MsoNormal" style="background-color:white;line-height:normal;margin:0in 0in 0in .25in;"><span style="color:black;font-family:"Open Sans",sans-serif;font-size:12.0pt;"><span style="mso-fareast-font-family:"Times New Roman";">Processing Charge / Credit card applications for new or existing customers through internal systems.</span></span><span style="color:black;font-family:"Open Sans",sans-serif;font-size:10.0pt;"><span style="mso-fareast-font-family:"Times New Roman";"><o:p></o:p></span></span></p></li><li><p class="MsoNormal" style="background-color:white;line-height:normal;margin:0in 0in 0in .25in;"><span style="color:black;font-family:"Open Sans",sans-serif;font-size:12.0pt;"><span style="mso-fareast-font-family:"Times New Roman";">Understanding all relevant Risk, Compliance and Fraud criteria and ensure the adherence with.</span></span><span style="color:black;font-family:"Open Sans",sans-serif;font-size:10.0pt;"><span style="mso-fareast-font-family:"Times New Roman";"><o:p></o:p></span></span></p></li><li><p class="MsoNormal" style="background-color:white;line-height:normal;margin:0in 0in 0in .25in;text-align:justify;text-justify:inter-ideograph;"><span style="color:black;font-family:"Open Sans",sans-serif;font-size:12.0pt;"><span style="mso-fareast-font-family:"Times New Roman";">Document necessary application information and recommend solutions that benefit the application decision.</span></span><span style="color:black;font-family:"Open Sans",sans-serif;font-size:10.0pt;"><span style="mso-fareast-font-family:"Times New Roman";"><o:p></o:p></span></span></p></li><li><p class="MsoNormal" style="background-color:white;line-height:normal;margin:0in 0in 0in .25in;text-align:justify;text-justify:inter-ideograph;"><span style="color:black;font-family:"Open Sans",sans-serif;font-size:12.0pt;"><span style="mso-fareast-font-family:"Times New Roman";">Taking on-job-training (OJT) support role for the new hires.</span></span><span style="color:black;font-family:"Open Sans",sans-serif;font-size:10.0pt;"><span style="mso-fareast-font-family:"Times New Roman";"><o:p></o:p></span></span><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;"><o:p></o:p></span></span></p></li></ul><p class="MsoNormal"><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;"><strong><o:p></o:p></strong></span></span></p><p class="MsoNormal"><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;"><strong>Minimum Qualifications</strong><o:p></o:p></span></span></p><ul><li><p class="MsoNormal"><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Excellent communication skills both verbally and written<o:p></o:p></span></span></p></li><li><p class="MsoNormal"><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Proven experience of delivering “above and beyond” customer service with an understanding of the core Relationship Care principles<o:p></o:p></span></span></p></li><li><p class="MsoNormal"><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Effective and accurate decision-making skills<o:p></o:p></span></span></p></li><li><p class="MsoNormal"><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">University graduates or equivalent required<o:p></o:p><o:p></o:p></span></span></p></li><li><p class="MsoNormal"><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:Aptos;mso-fareast-theme-font:minor-latin;">Fluency in English. Mandarin and reading Chinese is an added advantage to this position<o:p></o:p></span></span></p></li></ul> <p><span style="font-size:16px;">We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:</span></p><ul><li><span style="font-size:16px;">Competitive base salaries </span></li><li><span style="font-size:16px;">Bonus incentives </span></li><li><span style="font-size:16px;">Support for financial-well-being and retirement </span></li><li><span style="font-size:16px;">Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) </span></li><li><span style="font-size:16px;">Flexible working model with hybrid or onsite arrangements depending on role and business need </span></li><li><span style="font-size:16px;">Generous paid parental leave policies (depending on your location) </span></li><li><span style="font-size:16px;">Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) </span></li><li><span style="font-size:16px;">Free and confidential counseling support through our Healthy Minds program </span></li><li><span style="font-size:16px;">Career development and training opportunities</span></li></ul><p><span style="font-size:16px;">Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</span></p>
