<p style="font-family: Arial; text-align: justify;"><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">At American Express, our culture is built on a 175-year history of innovation, shared <a href=" target="_blank" rel="noopener">values</a> and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.</span></span></p> <p style="font-family: Arial; text-align: justify;"><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.</span></span></p> <p style="font-family: Arial; text-align: justify;"><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;"></span></span></p> <p style="font-family: Arial; text-align: justify;"><strong><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">How will you make an impact in this role?</span></span></strong></p> <ul> <li style="font-family: Arial;"><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">Key inbound phone contact point between Hong Kong Merchants and American Express.</span></span></li> <li style="font-family: Arial;"><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">Resolving servicing inquiries to allow Merchants to focus on their day-to-day operations.</span></span></li> <li style="font-family: Arial;"><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">Maintaining relationships with either new or repeated Merchants who contact American Express in a consultative approach.</span></span></li> <li style="font-family: Arial;"><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">You will have the skills to handle difficult tasks with ease.</span></span></li> <li style="font-family: Arial;"><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">Servicing Merchants on shift rotation basis from Monday to Friday, 9am to 6pm through the inbound phone channel.</span></span></li> <li style="font-family: Arial;"><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">6 weeks of World Class classroom training.</span></span></li> <li style="font-family: Arial;"><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">Continued with 8 weeks of on the job training.</span></span></li> <li style="font-family: Arial;"><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">A friendly passionate and competitive team environment that inspires each other’s growth.</span></span></li> <li style="font-family: Arial;"><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">Access to an international leadership team that will work with you to succeed.</span></span></li> </ul> <div style="text-align: justify;"><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;"><span aria-label="" data-stringify-type="paragraph-break"></span></span></span></div> <div style="text-align: justify;"><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;"><span aria-label="" data-stringify-type="paragraph-break"></span></span></span></div> <div style="text-align: justify;"><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;"><span aria-label="" data-stringify-type="paragraph-break"></span><strong>Minimum Qualifications:</strong></span></span></div> <ul> <li style="font-family: Arial;"><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">Display a passion to serve by delivering extraordinary service in every interaction with our customers.</span></span></li> <li style="font-family: Arial;"><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">Diploma and/or Bachelor’s Degree.</span></span></li> <li style="font-family: Arial;"><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">Able to converse fluently in Cantonese language and strong verbal communication skills.</span></span></li> <li style="font-family: Arial;"><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">Have relevant experience in Customer Service, Sales or Hospitality industry.</span></span></li> <li style="font-family: Arial;"><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">Demonstrate personal excellence by remaining positive in difficult situations.</span></span></li> <li style="font-family: Arial;"><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">Strong interpersonal, communication and listening skills.</span></span></li> <li style="font-family: Arial;"><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">Analytical and problem solving skills with strong attention to detail.</span></span></li> <li style="font-family: Arial;"><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">Fresh graduates are welcome to apply!</span></span></li> <li style="font-family: Arial;"><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">Language requirement: Cantonese, Mandarin and English </span></span></li> </ul> <p><span style="font-size: 16px;">We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:</span></p> <ul> <li><span style="font-size: 16px;">Competitive base salaries </span></li> <li><span style="font-size: 16px;">Bonus incentives </span></li> <li><span style="font-size: 16px;">Support for financial-well-being and retirement </span></li> <li><span style="font-size: 16px;">Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) </span></li> <li><span style="font-size: 16px;">Flexible working model with hybrid or <span style="font-size: 16px;">onsite </span>arrangements depending on role and business need </span></li> <li><span style="font-size: 16px;">Generous paid parental leave policies (depending on your location) </span></li> <li><span style="font-size: 16px;">Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) </span></li> <li><span style="font-size: 16px;">Free and confidential counseling support through our Healthy Minds program </span></li> <li><span style="font-size: 16px;">Career development and training opportunities</span></li> </ul> <p><span style="font-size: 16px;">Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</span></p>
