Customer Service Sales Representative (B2b / Payment Solutions)

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Proactively identify and reach out to VPN service providers to understand their payment needsand introduce tailored solutionsGenerate leads through online research, social media, and industry resources; connect withdecision-makers to pitch servicesGuide clients through the full onboarding process, including account setup, integration support,and go-live testingProvide timely assistance for client inquiries regarding payment configuration, feature usage,technical issues, and troubleshootingMonitor backend payment data to identify anomalies such as success rate drops, and coordinatewith internal teams to resolve themMaintain and grow client relationships by delivering high-quality service and ensuring long-termsatisfaction and retentionCollaborate with sales, product, and technical teams to optimize the service process andenhance the overall customer experienceCollect and organize client feedback and service data to support internal reporting andcontinuous improvement 1+ year of experience in either sales or customer support; B2B SaaS or payment-relatedexperience preferredStrong communication skills and ability to manage client relationships independentlySelf-driven, result-oriented, and capable of converting leads into long-term clientsFamiliar with VPN industry and third-party payment flows is a plusProficient in communication tools (Telegram, WhatsApp, etc.)Skilled in online research, English reading, and customer documentation handling EPF/SOSCOAnnual Leave

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