Japanese Customer Service Executive ID-2237
Job Description:
Job Title: Customer Service (Native Japanese)
Job Location: KL Sentral, Malaysia
Job Shift: 8am-5pm MYT (08 hours of working + 01 hour of meal break)
Monday-Friday Working & Weekends days are off
About Job Role:
- Customer Service position interfaces with customers via inbound calls, outbound calls,
- through the Internet depending upon client requirements.
- This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and
- resources to resolve customer issues that are Non-standard/unstructured and require some.
- Handling inquiries/complaints through voice and non-voice
- Understand the language, culture/local nuance of Japanese Consumer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing.
- Opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon. procedures
- Maintain broad knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Track, document and retrieve information in call tracking database
Candidate Profile:
- High school diploma with 1 year plus of customer service experience preferred.
- Consumer Health experience will be an added advantage.
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to communicate in Japanese effectively & English, both written and verbally.
- Letter writing skills are a must
- As a part of Japanese culture. it is required to write letters of apology to handle the complaints from customers
- Successful candidate must have practical experience of handling customer enquiries and
- complaints but must also have the capability to handle the complaints to the end alone without escalation.
- Aside from product knowledge, basic chemical/pharmaceutical knowledge is required.
- It is preferable that the successful candidate is a licensed pharmacist, registered distributor (qualification that can sell OTC products) and others.
- Ability to learn including strong problem-solving skills.
- Dependable with proficient attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently.
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Able to rotate shifts, as needed.
- Based on location and/or program, additional experience/skills may be required
- Job requirements may vary by country and will not contravene any local laws
Language:
- Japanese
- English
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Customer Service -
Industries
IT Services and IT Consulting, Telephone Call Centers, and Outsourcing and Offshoring Consulting
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
