Part-Time Remote Customer Service Representative ID-1940
đ Description
⢠Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts. ⢠Accurately enters claim data into our production systems while on a live phone call. ⢠Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs. ⢠Verifies customer insurance coverage and deductible amounts and communicates the information to the customer. ⢠Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference. ⢠Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.
đŻ Requirements
⢠Applicants must reside full-time in Arizona, Florida, North Carolina, Ohio, or Texas. ⢠Must be able to provide their own equipment to start with high speed internet that meets speed requirements. ⢠Must have a distraction free workspace that is free from background noise and interruptions. ⢠Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment. ⢠Previous experience working in a contact center or other customer service role. ⢠16+ years of age. ⢠High School Diploma or equivalent, or actively enrolled.
đď¸ Benefits
⢠Pay is $16.50/hour and offers bonus opportunities. ⢠A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts. ⢠Weekly pay checks! ⢠Up to $5,250 in tuition reimbursement per year. ⢠Paid training and all the tools and resources you'll need to be successful.
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