Intern, IT id-8003
Job Details
2400 Moorpark Avenue, Suite 300 - San Jose, CA Internship $17.95 - $17.95 Hourly
IT Intern
Job purpose
The IT Intern will support agency staff by assisting with information technology needs, troubleshooting issues, and providing technical support. This position is designed to offer hands-on experience in IT operations, including help desk support, system maintenance, and IT security awareness. The intern will work closely with the IT team to resolve technical challenges, support Microsoft 365 applications, and assist with IT projects.
Duties and responsibilities
- Serve as the first point of contact for IT support requests via phone, email, and in-person.
- Assist with diagnosing and troubleshooting hardware, software, and network issues.
- Perform password resets, system configurations, and software installations.
- Support end-users with Microsoft 365 applications, including Teams, SharePoint, and OneDrive.
- Monitor system performance and report potential issues to IT staff.
- Assist in applying system updates, patches, and basic security enhancements.
- Help with hardware repairs, replacements, and routine maintenance.
- Assist with user account setup and management using Active Directory.
- Keep track of IT assets and update inventory records.
- Prepare and configure devices for new employees and interns.
- Document and track IT support requests in the help desk system.
- Contribute to IT knowledge base by documenting common issues and solutions.
- Report on help desk performance, including response and resolution times.
- Assist in enforcing IT security policies, including multi-factor authentication (MFA).
- Recognize and report phishing attempts and potential security threats.
- Work closely with IT staff on projects such as system upgrades, software rollouts, and infrastructure improvements.
- Complete other duties and related projects as assigned.
Qualifications
Qualifications
- Ability to perform or learn the duties described above.
Education & Experience
- Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.
- 1+ year of work experience in IT support, help desk, or a related role
Knowledge, Skills & Abilities
- Basic understanding of operating systems (Windows, macOS, or Linux).
- Familiarity with computer components, peripherals, and troubleshooting techniques.
- Exposure to Active Directory, password resets, and user permissions.
- Ability to check system health, monitor logs, and assist with updates.
- Ability to diagnose and resolve common IT issues (hardware, software, network).
- Understanding of multi-factor authentication (MFA), phishing attempts, and security best practices.
- Strong communication skills with a user-focused approach.
- Ability to adapt to new technologies and IT processes.
- Capable of following IT policies and documenting issues/resolutions.
- Can work in a fast-paced environment and collaborate with IT staff.
- Ability to track IT equipment, assist in deployments, and maintain records.
- Proficiency in Microsoft 365 (Teams, SharePoint, OneDrive)
Competencies
- Ability to communicate effectively with people from diverse cultural, professional, and experiential backgrounds.
- Ability to establish and maintain effective working relationships as part of a multi-disciplinary team.
Working conditions
Work is conducted in an office environment and within a clinic setting, in the community. Extensive interaction with the public may be required. This job may require occasional overtime, weekend work for special projects and some travel between agency sites.
Physical requirements
While performing the duties of this job, the employee is required to talk and hear. The employee is required to sit for long periods of time; see to utilize a computer screen; frequently use hands; and reach with hands and arms for activities such as keyboarding.
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