Product Technical Support ID-2946

Job Responsibility

WHAT YOU WILL DO:Â
  • Provide AED related service & Equipment Dispatch to client (Deliver AED/AED accessories/Equipment, conduct AED briefing, conduct AED maintenance service and installation of AED)
  • Follow up with existing clients and achieve the KPI targets for cold calling (leads will be provided).
  • Meet the KPI targets for AED accessory replacements, maintenance, and upselling of our products and services (leads will be provided).
  • Handle all AED service-related matters and ensure a high standard of work quality.
  • Generate revenue and meet sales targets as per company expectations.
  • Provide accurate, valid, and complete information pertaining to client queries.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Maintain good collection payment from client
  • Keep records of necessary customer interactions and enter all information required into the company database and official WA group chats.
  • Follow communication procedures, guidelines, and policies.
  • Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out timeline.

Job Requirements

WHAT YOU WILL NEED:Â
  • At least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field .
  • At least 1 Year(s) of working experience in sales or related field .
  • Excellent presentation, communication & interpersonal skill .
  • Good command of both written and spoken in English and Bahasa Malaysia. Mandarin will be added advantage (But not compulsory)
  • Computer literacy with practical experience in MS Office.
  • Willing to travel. Possess own transport (car) & valid driving license

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HIGHLY RECOMMENDED IF YOU ARE:Â
  • Experience in corporate sales will be an extra advantage.
  • Experience in installation of furniture/equipment will be an extra advantage as well.
  • Possess good interpersonal skill & strong communication.
  • Good appearance and presentable.

Job Benefits

Job HighlightsÂ
  • Competitive Salary and Sales Commission.
  • Employee benefits: EPF, PERKESO, Medical, Insurance, etc.
  • Performance Based Bonus:twice a year (Based on sales performance)
  • Company Trip / outing (in & out country), Events & CSR Program every month.
  • Excellence Awards to recognize employees' performance (Best Attendance, Best Employee, Long-Service, Performance Consistency, Top Sales)
  • Soft skill & Sales Training is provided for Self-Development
  • Car Allowance, Gadget Allowance, Profit sharing is available for Higher Position
  • Flexible working arrangement (T&C)
  • Monday- Friday
  • Career Progression Opportunities.
  • Public Holidays Entitlement (All Federal & State Holidays)
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