Customer Development Representative (Hindi Speaker-Native) ID-6078

Job Responsibility
  • Handle inbound calls while consistently demonstrating effective sales techniques and delivering a positive customer experience throughout each interaction.
  • Utilize a consultative approach to identify customer needs and recommend suitable products or services that support business growth.
  • Provide solutions within the defined scope of support (SOS), and when necessary, guide customers to third-party assistance or paid service options.
  • Perform basic product troubleshooting to resolve issues efficiently, aiming for resolution during the first contact.
  • Achieve performance targets, including First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
  • Exhibit exceptional interpersonal skills and the ability to multitask, prioritize, and adapt in a fast-paced, high-volume environment.

Job Requirements
  • 2- 3 years of experience in consultative sales, with a strong focus on solution-based selling.
  • Language of Hindi and English is compulsory.
  • In-depth knowledge of client products and services.
  • Proven track record in B2B consultative sales, client relationship management, and effective use of CRM platforms.
  • Related sales role within a SaaS or technology environment.
  • At least 1 year of experience working in a performance-driven environment with commission, bonus, or KPI-based incentives.
  • Need to relocate work in Petaling Jaya, Selangor.

Job Benefits
  • Provided training.
  • 5 working days (Mon - Fri; 9am - 6pm) based on serving country.
  • Provided language allowance.
  • Provided commission.
  • Provided housing allowance (if from other country).
  • Near to LRT Station.
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