Amazon Virtual Assistant - Portuguese & English Speaker ID-2405
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Job Summary
Amazon is seeking a proactive, bilingual Virtual Assistant fluent in Portuguese and English to join our dynamic remote support team. This role requires a high level of organizational skills, attention to detail, and a passion for delivering excellent customer and operational support. You will serve as a vital bridge between Amazons Portuguese-speaking customers and internal teams, ensuring seamless communication, efficient problem resolution, and superior customer satisfaction.
Key Responsibilities
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Provide real-time assistance to Amazon customers in both Portuguese and English through chat, email, and phone.
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Manage administrative tasks such as data entry, customer order processing, returns coordination, and reporting.
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Monitor and respond to customer inquiries, complaints, and requests with professionalism and a customer-first attitude.
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Liaise with internal departments including logistics, customer service, and sales to ensure timely issue resolution.
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Maintain accurate records of customer interactions, transactions, and follow-ups.
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Support Amazon Sellers with product listing updates, keyword research, competitor analysis, and market trends in Portuguese-speaking regions.
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Execute basic troubleshooting steps to address technical or account issues.
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Stay up-to-date with Amazon policies, product updates, and service changes.
Required Skills and Qualifications
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Fluent in both Portuguese and English (written and spoken) – native or near-native proficiency.
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Strong communication and interpersonal skills.
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Excellent time management, multitasking, and problem-solving abilities.
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Ability to work independently in a fast-paced, virtual environment.
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Strong computer literacy and proficiency in Microsoft Office Suite, Google Workspace, and CRM systems.
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High attention to detail and commitment to accuracy.
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Positive, customer-focused attitude and strong sense of initiative.
Experience
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Minimum of 1-2 years experience in a virtual assistant, customer service, or administrative support role.
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Experience working in e-commerce, especially within Amazon Seller Central, is a strong advantage.
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Previous experience supporting international clients is highly desirable.
Working Hours
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Full-time and part-time positions available.
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Flexibility required to accommodate different time zones.
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Must be available for scheduled virtual meetings and real-time customer interactions.
Knowledge, Skills, and Abilities
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Deep understanding of Amazon marketplace operations is a plus.
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Familiarity with Amazon tools such as Seller Central, FBA, and product research software is beneficial.
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Ability to prioritize tasks effectively under minimal supervision.
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Willingness to learn and adapt to new systems and processes quickly.
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Culturally aware and sensitive to diverse customer needs across Portuguese-speaking regions.
Benefits
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100% Remote – Work from the comfort of your home.
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Competitive hourly rate/salary based on experience.
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Flexible schedule options.
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Ongoing training and professional development.
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Opportunity to work with a globally recognized brand.
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Access to Amazons employee perks and resources.
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Inclusive, collaborative, and supportive virtual work environment.
Why Join Amazon?
At Amazon, we believe in building the future through innovation, inclusion, and excellence. As a Virtual Assistant, you will be a key part of our commitment to providing exceptional service worldwide. We offer a platform where you can grow professionally, work with cutting-edge technology, and be part of a vibrant and diverse global team—all from wherever yo
