Amazon Virtual Assistant - Portuguese & English Speaker ID-2405

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Job Summary

Amazon is seeking a proactive, bilingual Virtual Assistant fluent in Portuguese and English to join our dynamic remote support team. This role requires a high level of organizational skills, attention to detail, and a passion for delivering excellent customer and operational support. You will serve as a vital bridge between Amazons Portuguese-speaking customers and internal teams, ensuring seamless communication, efficient problem resolution, and superior customer satisfaction.

Key Responsibilities

  • Provide real-time assistance to Amazon customers in both Portuguese and English through chat, email, and phone.

  • Manage administrative tasks such as data entry, customer order processing, returns coordination, and reporting.

  • Monitor and respond to customer inquiries, complaints, and requests with professionalism and a customer-first attitude.

  • Liaise with internal departments including logistics, customer service, and sales to ensure timely issue resolution.

  • Maintain accurate records of customer interactions, transactions, and follow-ups.

  • Support Amazon Sellers with product listing updates, keyword research, competitor analysis, and market trends in Portuguese-speaking regions.

  • Execute basic troubleshooting steps to address technical or account issues.

  • Stay up-to-date with Amazon policies, product updates, and service changes.

Required Skills and Qualifications

  • Fluent in both Portuguese and English (written and spoken) – native or near-native proficiency.

  • Strong communication and interpersonal skills.

  • Excellent time management, multitasking, and problem-solving abilities.

  • Ability to work independently in a fast-paced, virtual environment.

  • Strong computer literacy and proficiency in Microsoft Office Suite, Google Workspace, and CRM systems.

  • High attention to detail and commitment to accuracy.

  • Positive, customer-focused attitude and strong sense of initiative.

Experience

  • Minimum of 1-2 years experience in a virtual assistant, customer service, or administrative support role.

  • Experience working in e-commerce, especially within Amazon Seller Central, is a strong advantage.

  • Previous experience supporting international clients is highly desirable.

Working Hours

  • Full-time and part-time positions available.

  • Flexibility required to accommodate different time zones.

  • Must be available for scheduled virtual meetings and real-time customer interactions.

Knowledge, Skills, and Abilities

  • Deep understanding of Amazon marketplace operations is a plus.

  • Familiarity with Amazon tools such as Seller Central, FBA, and product research software is beneficial.

  • Ability to prioritize tasks effectively under minimal supervision.

  • Willingness to learn and adapt to new systems and processes quickly.

  • Culturally aware and sensitive to diverse customer needs across Portuguese-speaking regions.

Benefits

  • 100% Remote – Work from the comfort of your home.

  • Competitive hourly rate/salary based on experience.

  • Flexible schedule options.

  • Ongoing training and professional development.

  • Opportunity to work with a globally recognized brand.

  • Access to Amazons employee perks and resources.

  • Inclusive, collaborative, and supportive virtual work environment.

Why Join Amazon?

At Amazon, we believe in building the future through innovation, inclusion, and excellence. As a Virtual Assistant, you will be a key part of our commitment to providing exceptional service worldwide. We offer a platform where you can grow professionally, work with cutting-edge technology, and be part of a vibrant and diverse global team—all from wherever yo

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